Search results for "stress and coping"
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The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
2022
The literature offers valuable insights into various aspects of service recovery and service outcomes. However, the available findings are limited relative to the size of the ever-expanding service economy. In particular, past studies have left more granular nuances of the association between service recovery strategies and service outcomes, such as the mediating role of forgiveness or the valence of forgiveness, under-explored. Recognising that an improved understanding of recovery from failures is crucial for sustaining positive customer–brand relationships in the service economy, the present study investigates the mediating effect of the valence of forgiveness (both exoneration and resen…
Stress, Coping Strategies and Resources of Early Childhood Education Leaders during the COVID-19-Pandemic in Finland, Germany and Israel
2023
The exceptional circumstances during the COVID-19 pandemic in 2020-2021 caused unexpected challenges for the leaders in Early Childhood Education (ECE) centres. The range of measures implemented for preventing the infection from spreading reduced opportunities for face-to-face communication and changed the form of professional cooperation. All that has affected the working conditions and work well-being of the leaders. In this article we examine the ECE centre leaders' experiences regarding stress, their coping strategies and coping resources according to the Lazarus & Folkman (1984) stress model during the COVID-19-pandemic in Finland, Germany and Israel. The aim is to understand leaders' …